SprintLaw Information

 

About us:

 We are Flebo Ltd, a company registered in England and Wales under company number 14400210. Our registered office is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.

We operate the website www.flebo.co.uk.

  

What we do:

 Our Services involves enabling the giving of a blood sample and the analysis of it (blood tests), and the subsequent preparation of a results report (Flebo-Report) which may, in some circumstances, include comments by a registered healthcare practitioner on those blood tests.

•  Who are your main customers? The general public. We cater for adults only.
  
  
•  How do you connect with your customers? - online, via website.

 

The instructions on our website www.flebo.co.uk will guide you on how to place an order.

 

Upon placing an order, you will receive an email as an Order Confirmation, indicating that your order has been accepted. The Contract between us will be formed at the time of sending the Order Confirmation.

If, for any reason, we are unable to carry out a Test for you, we will notify you via email instead of sending an Order Confirmation. In such cases, we will not proceed with processing your order. If you have already made a payment, we will promptly refund the full amount, including any associated delivery costs.

Please note that you must be at least 18 years old in order to enter into a Contract with us.

 

•  What are your main concerns with managing your customer relationship?

  

Cancellations

To cancel a Contract - kindly complete the cancellation form on our Website. A link to the website cancellation form will be included in the Order Confirmation. If you use this method we will email you to confirm we have received your cancellation. You can also email us at contactus@flebo.co.uk to cancel a Contract. If you are emailing us please include your name, and order reference number to help us to identify it. If you send us your cancellation notice by email, your cancellation is effective from the date you send the email.

 

Sample taking issues

The sample can be taken yourself or by a qualified phlebotomist. We offer the option (for an additional fee) to have a phlebotomist take your sample.

Please note that the tester kits provided to you are temporary and must be returned. Failure to return the equipment will result in deduction from any refund.

 

Upon receiving a tester kit, follow the instructions to collect and return your sample promptly. Delayed returns increase the risk of test failure.

 

The kit is valid for 60 days from delivery, and it's your responsibility to send the sample within that time. Notify us when you return the kit.

 

If the kit is not returned within 60 days and you still need a test, a £10 charge applies for a replacement. If your sample fails due to improper collection, we may provide a complimentary kit or offer in-person sampling at an additional fee. Services continue upon your decision and payment.

 

If, after the replacement kit or components have been issued – there is an ongoing issue with the client not able to perform the finger prick test, we will refund the fee minus £10 to cover the cost of the box sent which is a single use item and not refundable.

The client has the option of using one of our partner phlebotomy services for in-person testing (for an additional fee) should they wish.

 

Results' delivery time is estimated, non-binding. If not delivered within 30 days, a full refund and cancellation are available unless agreed otherwise.

 

If you have any problems with the kit and need replacement components, please email us at support@flebo.co.uk and we will send spare components (eg lancets or blood bottles). Kindly note, this can only be done on one occasion after the initial box is sent.

 

The box containing the equipment is a medical device and due to it being single-use, cannot be returned once sent to you. Any refund after sending out the box will have £10 deducted to cover the cost of the box.

 

Refunds

If you wish to cancel your subscription, please email cancellations@flebo.co.uk.

If your test is due within 7 days of cancellation, please note the cost of this test cannot be refunded as we will have commenced preparing your kit for dispatch.

  

Emergencies

USE OF OUR WEBSITE, RESOURCES IS NOT FOR MEDICAL EMERGENCIES.

 

Our website and resources are not intended for medical emergencies. If you believe you are experiencing a medical emergency, please refrain from using our website and promptly dial emergency services at 999. Please note that our website and resources are not suitable for providing immediate or urgent emergency care.

 

Data sharing

We collaborate with third-party laboratories for sample analysis and share your personal data with them. Similarly, third-party companies handle tester kit dispatch and phlebotomy appointments on our behalf, requiring the sharing of your personal data. If your sample shows abnormal results, we may disclose your personal data to healthcare professionals who will provide a Healthcare Comment or contact you directly for immediate medical attention if necessary. For tests requiring a Healthcare Comment, your personal data will be shared with engaged Healthcare Practitioners.

 

Reporting of results

The Report of your results we provide, along with any Healthcare Comments, should not be considered as medical advice or a replacement for consulting a healthcare professional.

 

It is essential that you do not ignore, avoid, or postpone seeking medical advice from your doctor or another qualified healthcare provider based on the information in our Report. If you have any medical concerns or suspect a medical problem or condition, it is crucial to contact a qualified healthcare professional promptly.

The Report we provide, including its format, remains our intellectual property. However, we grant you a worldwide, royalty-free, perpetual license to use the Report for your personal needs. It is important not to use the Report for commercial purposes or republish it without our written consent.

  

Events outside our control

Section detailing events outside our control that can delay transport or reporting of the blood test. Eg natural disasters, war, strikes etc

 

Injury sustained from blood testing

1. Damage to the sample in transit or the sample being untestable: The company is not liable for any damage that may occur to the sample while it is being transported to them, or if the sample cannot be tested for any other reason.   **?at our discretion supply another kit
   
   
2. The company is not responsible for any negative effects you may experience from using a finger prick tester kit. Additionally, if the kit specifically states that the sample must be collected by a qualified phlebotomist and you attempt to collect it yourself, any resulting issues are your own responsibility. It is advised not to use the kit in such cases.

3.  Ill-effects from loss of blood or failure of the prick to heal properly: The company is not liable for any negative consequences resulting from a small amount of blood loss or any failure of the prick to heal properly. If you have reason to believe that you may be susceptible to such problems, it is recommended not to use the tester kits.
   
   
   

4.  Use of the findings in the Flebo-Report: The company does not take responsibility for any decisions or actions you may take based on the information provided in the Flebo-Report or any accompanying Healthcare Comment. The Flebo-Report presents measurements conducted on your behalf but does not interpret the meaning of those measurements. It is emphasized that the report is for informational purposes only and should not be considered medical advice or a substitute for consulting a physician.
   
   

5.  Cancellation of an appointment with the phlebotomist: The company does not assume responsibility for any cancellation of appointments made with the phlebotomist. Any issues or inconveniences arising from such cancellations are not their liability. 
   
   
6. Cancellation of an appointment with the phlebotomist: The company does not assume responsibility for any cancellation of appointments made with the phlebotomist. Any issues or inconveniences arising from such cancellations are not their liability.