Flebo Ltd

Last updated: 16 July 2026

Our Promise

This policy applies to orders placed directly on www.flebo.co.uk. If you purchased through Amazon or TikTok Shop, please refer to that platform's own returns process, as different terms apply there.

We want you to feel completely confident when shopping with Flebo. That is why we offer a 30-Day Money Back Guarantee on all our products. This goes above and beyond what UK law requires of us. Nothing in this policy takes away your legal rights as a consumer.

1. Your Legal Rights

By law, when you buy online you have a 14-day "cooling off" period — this means you can change your mind and return an item within 14 days of receiving it, no questions asked. You then have a further 14 days to physically send it back to us.

However, there is an important legal exception that applies to us: under Regulation 28(1)(a) of the Consumer Contracts Regulations 2013, food supplements and health products with a hygiene seal do not have to be accepted back once that seal has been broken. In plain English — once you open a supplement, we are not legally required to take it back.

We have chosen to go beyond this. Our 30-Day Money Back Guarantee means you can still return opened products if you are not satisfied, subject to the fair conditions set out below.

Separately, under the Consumer Rights Act 2015, if a product is faulty, not as described, or not fit for purpose, you are always entitled to a refund, repair, or replacement — whether it is opened or not. That right is never affected by this policy.

2. The Two Types of Return

A quick note that applies to both types below: you are responsible for arranging and paying for return postage, unless the return is due to our error or a faulty item.

Type 1 — Satisfaction Guarantee (for opened products)

Not happy after trying it? No problem. You can return an opened product within 30 days of delivery and we will refund you — as long as you meet the conditions below.

The conditions (to keep this fair for everyone):

• Only one opened product per order qualifies — you cannot return multiple opened products from the same order under this guarantee
  
  
• Only one claim per customer or household — this guarantee is designed for customers genuinely trying a product for the first time, not for repeat use
  
  
• The product must not be empty or more than half used — if a product is mostly finished, it will not be eligible unless it is faulty
  
  
• You may be asked to send us a photo of the product before we approve the return
  
  
• The product must be sent back to us before the refund is issued — we do not refund before receiving the return
  
  
• This applies to your first purchase of each product — if you have bought and claimed on the same product before, a second claim will not be accepted
  
  
• Any free gifts, samples, or bonus products included with your order must also be returned. If they are not returned, we will deduct their retail value from your refund.

Multi-bottle bundles (3-month and 6-month supply)

You'll still get a refund for the full bundle price — you just need to return everything except the one bottle you've tried within 30days. Specifically:

• You may open and try one bottle from the bundle
  
  
• The remaining bottles must be returned unopened and unused, with the hygiene seal intact
  
  
• Example: on a 3-month bundle, you could open and try 1 bottle, then return the other 2 sealed and unused. On a 6-month bundle, that's 1 opened and 5 returned sealed.
  
  
• Once we receive the opened bottle and the unopened remainder, we will refund the full bundle price
  
  
• As above, you're responsible for arranging and paying for the return postage

Type 2 — Standard Return (for unopened products)

Changed your mind before even opening it? No problem at all. You can return any unopened product within 30 days of delivery as long as it is:

• Completely unopened and unused
  
  
• In its original packaging with the hygiene seal fully intact
  
  
• In a condition that could be resold
  
  
• Returned with proof of purchase (your order number or receipt)
  
  
• As above, you're responsible for arranging and paying for the return postage