Cookie Policy

Flebo Ltd Last updated: April 2026

1. Introduction

 

This Cookie Policy explains what cookies are, how Flebo Ltd (“Flebo”, “we”, “us”, “our”) uses them on www.flebo.co.uk (the “Website”), and what your rights are in relation to them.

This policy should be read alongside our Privacy Policy and Terms and Conditions. By using our Website, you acknowledge that you have read and understood this policy.

2. What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work efficiently, to remember your preferences, and to provide information to the website owner.

Cookies can be:

  • Session cookies — temporary cookies that expire when you close your browser.
  • Persistent cookies — cookies that remain on your device for a set period of time or until you delete them manually.
  • First-party cookies — set directly by Flebo when you visit our Website.
  • Third-party cookies — set by external services we use, such as analytics or advertising platforms.

3. Legal Basis for Using Cookies

Our use of cookies is governed by the Privacy and Electronic Communications Regulations 2003 (PECR), the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Data (Use and Access) Act 2025.

Under PECR, we are required to obtain your freely given, specific, informed, and unambiguous consent before placing any non-essential cookies on your device. We obtain this consent through our cookie consent banner, which appears when you first visit our Website. You must actively accept non-essential cookies — continuing to browse our Website does not constitute consent, and no non-essential cookies will be set until you have given your explicit permission.

Strictly necessary cookies do not require your consent as they are essential for the Website to function.

4. The Cookies We Use

4.1 Strictly Necessary Cookies (No Consent Required)

These cookies are essential for the Website to operate and cannot be switched off. They include:

  • Shopping cart cookies — remember the items you have added to your cart as you browse.
  • Session cookies — maintain your logged-in state as you move between pages.
  • Security cookies — protect against cross-site request forgery and maintain secure sessions.
  • Checkout cookies — ensure your order is processed correctly across multiple pages.

4.2 Analytics Cookies (Consent Required)

These cookies help us understand how visitors interact with our Website so we can improve it. They collect information in an aggregated and anonymised form where possible.

  • Google Analytics — tracks page visits, session duration, traffic sources, and user behaviour. Data is processed by Google LLC. For more information, see Google’s Privacy Policy at policies.google.com/privacy.

4.3 Functional Cookies (Consent Required)

These cookies enable enhanced features and personalisation. If you do not allow these cookies, some features may not work as intended.

  • Account preference cookies — remember your preferences when you are logged in.
  • Newsletter cookies — remember whether you have subscribed or dismissed subscription prompts.
  • Form cookies — retain your details when completing contact or enquiry forms.

4.4 Marketing and Advertising Cookies (Consent Required)

These cookies are used to deliver relevant advertising to you, both on our Website and across other platforms. They may be set by our advertising partners.

  • Meta Pixel — used to measure the effectiveness of our advertising on Facebook and Instagram, and to serve relevant ads to users who have visited our Website. Data is processed by Meta Platforms, Inc. See Meta’s Privacy Policy at facebook.com/privacy/policy.
  • Google Ads / Google Tag Manager — used to track conversions from Google advertising campaigns and to deliver relevant ads across Google’s network. Data is processed by Google LLC. See Google’s Privacy Policy at policies.google.com/privacy.

Marketing cookies track your browsing activity across websites. We only set these cookies with your explicit consent. You may withdraw consent at any time.

5. How to Manage Your Cookie Preferences

On our Website: You can manage your cookie preferences at any time by clicking the “Cookie Settings” link in the footer of our Website. You can withdraw or amend your consent at any time and this will take effect immediately for any future visits.

Through your browser: You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking strictly necessary cookies may affect the functionality of our Website. For guidance on managing cookies in your browser, visit:

Opting out of third-party advertising:

6. Cookies and Children

Our Website is not directed at children under the age of 13. We do not knowingly use cookies to collect personal data from children. If you believe a child has provided personal data through our Website, please contact us at help@flebo.co.uk.

7. Data Transfers

Some of the third-party services we use, including Google Analytics and Meta Pixel, may transfer data outside the United Kingdom. Where this occurs, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements, including standard contractual clauses or adequacy decisions.

8. Retention of Cookie Data

The length of time cookie data is retained depends on the type of cookie. Session cookies are deleted when you close your browser. Persistent cookies remain for the period specified below or until you delete them:

  • Analytics cookies: up to 2 years
  • Advertising/marketing cookies: up to 90 days
  • Functional cookies: up to 1 year
  • Strictly necessary cookies: session duration or as required for order processing

9. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in law, or changes in our business. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically.

10. Contact and Complaints

If you have any questions about our use of cookies or wish to exercise your rights under UK data protection law, please contact us:

Flebo Ltd
Email: help@flebo.co.uk
Website: www.flebo.co.uk

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: ico.org.uk
Telephone: 0303 123 1113