Shipping policy
Flebo Ltd Last updated: April 2026
Our Commitment
We aim to get your order to you as quickly and reliably as possible. This page explains everything you need to know about how and when we deliver, what to do if something goes wrong, and your rights as a customer.
1. Order Processing
All orders are processed on business days, Monday to Friday, 9am to 5pm.
- Orders placed before 5pm on a business day will be processed and dispatched the same day or the following business day
- Orders placed after 5pm, on weekends, or on UK public holidays will be processed on the next available business day
- During promotional periods or sale events, processing times may extend slightly due to higher than usual order volumes. We will always aim to dispatch within 2 business days even during these periods and will notify you if there is an unexpected delay
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
2. Delivery Times
| Destination | Estimated Delivery | Service |
|---|---|---|
| United Kingdom | 2–4 business days | Royal Mail Tracked Delivery |
Please note that delivery times are estimates provided by Royal Mail and are not guaranteed. Whilst the vast majority of orders arrive within this window, occasional delays can occur due to factors outside our control (see Section 5).
We currently deliver to UK addresses only. We do not ship internationally at this time.
3. Delivery Charges
| Order Value | Delivery Cost |
|---|---|
| Under £30 | Standard delivery charge (displayed at checkout) |
| £30 and over | FREE delivery |
From time to time we may run promotional offers that include free delivery below the standard threshold or other delivery incentives. Any such promotions will be clearly communicated and will take precedence over the standard charges above for the duration of the promotion.
Delivery charges are calculated and displayed clearly at checkout before you complete your purchase. You will never be charged more than the amount shown.
4. How We Deliver
We use Royal Mail Tracked Delivery as our primary courier service. Royal Mail Tracked provides end-to-end tracking so you can follow your order from dispatch to your door.
Occasionally, and in exceptional circumstances, we may need to use an alternative reputable courier to fulfil your delivery. This is rare but may occur during periods of disruption or high demand. In all cases, any alternative courier used will provide a comparable tracked delivery service, and you will receive tracking information regardless of which carrier is used.
If you have a specific delivery query or preference, please contact us at help@flebo.co.uk before placing your order.
5. Delays and Circumstances Outside Our Control
Whilst we do everything we can to ensure your order arrives on time, there are some circumstances beyond our reasonable control that may cause delays. These include:
- Royal Mail or courier service disruptions or strikes
- Severe weather conditions
- UK public holidays
- High seasonal demand periods (e.g. Christmas)
- Incorrect or incomplete delivery addresses provided at checkout
We are not liable for delays caused by circumstances outside our reasonable control. However, we will always do our best to keep you informed and resolve any issues as quickly as possible.
If your order has not arrived within 7 business days of your dispatch confirmation, please contact us at help@flebo.co.uk and we will investigate with Royal Mail on your behalf.
6. Tracking Your Order
Once your order is dispatched, you will receive an email with your Royal Mail tracking number. You can use this to track your delivery in real time at royalmail.com/track-your-item.
If you have not received your tracking email within 2 business days of placing your order, please check your spam or junk folder first. If it is not there, contact us at help@flebo.co.uk and we will look into this for you.
7. Incorrect or Incomplete Delivery Addresses
It is your responsibility to ensure that the delivery address entered at checkout is correct and complete. We are unable to redirect orders once they have been dispatched.
- If a parcel is returned to us due to an incorrect or incomplete address, we will contact you to arrange redelivery. An additional delivery charge may apply for re-dispatch.
- If you request a refund instead of redelivery, the original delivery charge will not be refunded.
- We cannot accept liability for orders delivered to an incorrect address provided by the customer.
If you notice an error in your delivery address immediately after placing your order, please email us at help@flebo.co.uk as soon as possible. If your order has not yet been dispatched, we will do our best to update the address before it leaves us.
8. Failed Deliveries
Royal Mail will attempt delivery at your address. If you are not available to receive your parcel:
- Royal Mail may leave your parcel in a safe place or with a neighbour, and will leave a card to let you know
- Alternatively, a redelivery or collection from your local Royal Mail delivery office can be arranged via royalmail.com or the Royal Mail app
- If a parcel is not collected and is returned to us, we will contact you to arrange redelivery. A redelivery charge may apply.
9. Lost or Missing Parcels
If your tracking shows your parcel as delivered but you have not received it, please:
- Check with neighbours or any safe place on your property
- Check your Royal Mail tracking for any delivery notes or updates
- Contact us at help@flebo.co.uk with your order number and tracking number
Royal Mail considers a parcel officially lost after 10 business days from the expected delivery date for UK deliveries. Once this threshold has passed and we have completed an investigation with Royal Mail, we will offer you either a full replacement or a full refund, in accordance with your rights under the Consumer Rights Act 2015.
We are not able to dispatch replacements or issue refunds for lost parcels before Royal Mail’s investigation period has concluded, except in cases where the tracking clearly indicates a delivery failure on Royal Mail’s part.
10. Damaged Parcels
If your order arrives damaged, please:
- Take photographs of the outer packaging and the damaged product(s) before opening fully
- Contact us at help@flebo.co.uk within 48 hours of delivery with your order number and photos
- Do not dispose of the packaging, as this may be required as evidence
We will arrange a replacement or refund for any items confirmed as damaged in transit. Please see our Refund Policy for full details of your rights in relation to damaged goods.
11. Your Statutory Rights
Nothing in this Shipping Policy affects your statutory rights under UK consumer law, including:
- Consumer Rights Act 2015 — goods must be delivered within the agreed timeframe or, if no timeframe is agreed, within 30 days. If we fail to deliver within this time, you may be entitled to cancel your order and receive a full refund.
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — you have the right to cancel your order within 14 days of receiving it, subject to the conditions in our Refund Policy.
12. Contact Us
For any questions about your delivery, please contact our customer service team:
Flebo Ltd Email: help@flebo.co.uk Website: www.flebo.co.uk
We are available Monday to Friday, 9am to 5pm, and aim to respond to all enquiries within 2 working days.